Why do we collect personal information?
We collect personal information to: · provide and services to our clients · communicate with our clients, suppliers and other business contacts · inform our clients and other business contacts about product and industry developments · manage and account for our services · manage credit provided to our clients · promote and market our services and send invitations to our events · arrange for the payment of third party services on behalf of our clients · generally carry on our business
What personal information do we collect?
We collect an individual’s name and contact details, and information about the individual’s occupation, employer and relationship with us or our clients and potential clients, and about the individual’s relationship with our other business contacts. We also collect the information necessary to provide the specific services our clients require, as well as credit card and payment information from time to time.
How we collect personal information
We collect personal information directly from an individual when that individual meets with us, communicates with us by letter, telephone, email or fax, gives us a business card, subscribes to our publications, registers for or attends our events or submits information through our websites, blogs or other social media outlets. We may also collect information about an individual from our clients, potential clients and their business contacts, from the individual’s employer or other business contacts, and from publicly available records or a third party e.g. a provider of an employment or other reference.
By placing an order with us, or otherwise acquiring our services, where credit terms may be provided the client and/or any guarantor agree that we can obtain from a credit-reporting agency a credit report which may contain personal credit information about the client and/or guarantor in relation to credit we may provide. Personal information may also be used by us to notify other credit providers of a default by a client, to exchange information with other credit providers as to the status of this credit account (where the client is in default with other credit providers) and to assess the credit worthiness of the client or any guarantor. The client consents to us being given a consumer credit report to collect overdue payment on commercial credit.
Anonymity and pseudonyms
Individuals have the right not to identify themselves, or to use a pseudonym when dealing with us. However, if we request personal information and it is not provided, we may not be able to provide services to, or otherwise assist, the relevant individual.
General use and disclosure of personal information
Use and disclosure of personal information for promotion and marketing
We will only use an individual’s personal information to promote or market services or to send invitations to events where we give that individual an opportunity to request us not to use the information for such purposes. We will not use an individual’s personal information for such purposes if the individual requests us not to do so.
To whom may we disclose or allow access to personal information?
We may disclose personal information to others, including our clients, suppliers and their contractors and other business contacts, in connection with the provision of our services to clients. We may disclose or allow access to personal information that we collect to our suppliers, contractors and other business contacts that help us in our business. For example, contractors may distribute some of our publications and develop and maintain our computer systems, electronic records, websites, blogs and other social media outlets. Our auditors, insurers, lawyers and other professional advisers may also be allowed to access our records to protect our interests and to ensure that we comply with our obligations. We may also disclose personal information about an individual to anyone else with the consent of that individual, or as otherwise required or permitted by law.
Disclosure to overseas recipients
We will generally not disclose personal information to overseas recipients. However, where required in order to provide specific services to specific clients, we may do so to the extent required for such purposes.
How do we keep personal information secure?
We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. We may store hard copies of this information in access controlled premises, and digital versions on secure servers. We require all persons authorised to access digital information to use logins and passwords to access such information. We require all our contractors and others to whom we disclose personal information or whom may have access to personal information we collect, to keep such personal information private and to protect such personal information from misuse and loss and from unauthorised access, modification or disclosure. Any credit card details provided to us for the purposes of making any payment are destroyed when processing the payment is finalised. Integrity of personal information We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete and that the personal information we use or disclose is accurate, up to date, complete and relevant, having regard to the purpose of such use or disclosure. To that end, we encourage you to contact us to update or correct any personal information we hold about you.
To request access to or correction of personal information, to request not to receive marketing material or invitations from us, or to make a privacy complaint to us, please contact us at firstname.lastname@example.org